Configuring and Troubleshooting Scale Integration

WMS+ integrates with digital scales to streamline weight capture during warehouse operations. After an administrator completes scale configuration, users can pull weight directly from a connected scale into the active WMS+ field to reduce manual input and improve accuracy.

Admins configure scale integration in the WMS+ Admin Panel. Responsibilities include assigning scales, defining connection parameters and resolving common issues. The sections below provide guidance on setup, testing and troubleshooting.

Scale Assignment & Setup

Only administrators configure and maintain scales under Admin Panel → Common Configuration → Hardware Configuration → Scales Determination.

Each scale entry defines:

• Device IP Address and Port. Required for communication over TCP/IP.

• Request Line. The command WMS+ sends to the scale to retrieve weight.

• Scan Line. The expected pattern WMS+ uses to extract the weight from the scale’s response.

• Response Timeout and Retry Settings. Define how WMS+ handles delays or connection failures.

• Mock Value Mode. Allows test simulations without requiring a physical scale.

Scale Selection and Activation
When WMS+ captures a weight, the reading is taken from the scale that is currently set as active. Users must activate the correct scale before starting an operation.

Scales can be activated in two ways:

• Manual selection: From the WMS+ side menu, select a scale from the drop-down list of configured scales.

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• Barcode scanning: Scan a barcode that contains the special string ^SS^<scale_code>. The scale code matches the configured code for the scale in the WMS+ Admin Panel.

Each weight entry is tied to the active scale, ensuring that recorded weights are accurate and preventing discrepancies.

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Scale Use During Warehouse Operations

Once a scale is active, users can capture weights during warehouse tasks:

• Read from Scales button: Click the scales icon to fetch the weight from the active scale.

• Manual entry: Users may override or adjust the weight field if required.

Key Process Parameter: Split Exact Matching Entries

Located in Admin Panel → Common Configuration → Process Settings → Receiving (or other process).

This setting controls how WMS+ records weight entries:

• Enabled. Each weight reading creates a new line, even for the same item and batch. Use this when weights differ by unit or when label printing is triggered per package.

• Disabled. Identical item and batch entries are grouped together on a single line, with a combined quantity.

Admin Tips

• Enable Mock Value Mode to validate the setup before deploying it live.

• Confirm the Request Line and Scan Line are correctly matched to the scale’s output format.

• Select the test scale by scanning its barcode or choosing it from the WMS+ side menu.

• Train users to always confirm a scale is selected before weighing items.

Troubleshooting Common Issues