Processing Customer Returns
Warehouse staff use the Return from Customer screen in the Receiving module to process returned goods against SAP Business One Return Requests. The process involves verifying the return, scanning or entering batch details, setting the destination bin and completing the receipt. WMS+ posts the return to SAP Business One as a Return in the Sales module.
Note: For details on pallet handling behavior and item type differences (batch-managed vs non-batch), see the Receiving and Inventory Intake Overview.
Workflow Summary
Entry Point: Receiving → Return from Customer.
Source Document: SAP Business One Return Request.
User Role: Returns Processing Operator.
Outputs: SAP Business One Return, optional Crystal Report printout.
Return from Customer Steps in WMS+
Select Return Request
From the Receiving menu, click Return from Customer.
Use the search bar to locate a request by customer name, store ID or location.
Apply filters by return date or warehouse if needed.
Select a request by clicking the tile (turns yellow) or use All → Next to select multiple requests from the same customer.
Receive Item
Scan the item’s barcode to go directly to the batch entry screen. Alternatively, click the item row to open the batch selection screen, then click the + icon to enter batch details manually.
On the batch screen, enter:
Quantity.
Lot number.
Expiry and manufacturing dates.
Notes or free text (e.g. reason for return).
Click Add to confirm.
Confirm Row Contents
After batch data is entered, WMS+ returns to the Row Detail screen.
Adjust the received quantity using the plus/minus controls if required.
Click Done to confirm. The row turns green once the receipt is successful.
Set Destination Bin
Click Next to open the Destination screen.
WMS+ suggests the bin based on default configuration or last location memory.
Confirm or update the destination bin.
Complete Transaction
Click Complete to post the receipt.
A message appears: Transaction Saved.
Click Complete to finalize the trip.
Select OK to finalize the process.
WMS+ posts a Return in SAP Business One linked to the original Return Request.
If a Crystal Report layout is assigned, WMS+ prompts the user to print. Click Done to return to the Receiving menu.
Common Scenarios
Returns due to damaged goods at customer sites.
Expired or near-expiry stock returned from stores or distributors.
Incorrect items delivered and sent back to the warehouse.
Summary
The Return from Customer workflow allows warehouse staff to receive goods back into inventory against SAP Business One Return Requests. Users scan or enter batch details, confirm row quantities and assign a destination bin. Once confirmed, WMS+ posts the return to SAP Business One and prompts the user to print a Crystal Report layout if one is assigned.